Testimonials / Tell Us How We Did

July 12, 2017

Rating 5 ☆ ☆ ☆ ☆ ☆
Going to Exclusive Floors to choose flooring and bathroom tiles was a very positive experience for us. We have gone there for two projects and each time the staff were extremely professional, friendly and gave us excellent advice on choosing the right product. Thank you Mark and Victor! We highly recommend Exclusive Floors for their large selection, great staff and good prices.

Linda Mcintosh

February 8, 2017

We recently had laminate flooring, carpets & linoleum installed in our home. We would like to thank the entire team at exclusive floors for their professionalism, knowledge and installation experts in helping us achieve this huge undertaking.

It all started with a visit to their 6000 square foot showroom, that in itself was overwhelming. We were introduced to Mike Macdonald who was calm, cool and collected. This was very unexpected as he was not only very knowledgeable in the products he could offer us but he was a great listener and made excellent recommendations to suit our specific needs. He provided us with samples to take home. He wasn’t pushy and never pressured us to make decisions. Mike visited our home and took measurements and provided us with confidence to move forward with the project.

Delivery day, 2 friendly, very strong energetic men arrived on our door step. They transfered the product from the truck into our house.

Day 1 of laminate installation we received a call from Andrew explaining he and his crew were on their way to start our project. They removed old carpets and prepared the main floor almost 1300 square feet for our laminate. They were very hard working, quick, professional and very experienced. Within a few hours they had installed our flooring in our family room. This was a relief that we truly had the best installers working for exclusive floors working in our home, thanks for hooking us up Mike! As the days went by we really saw first hand how skilled these guys were. Each had their own expertise, from keeping the floor clean to nailing the sub floors and underlay down to measuring, cutting and laying the floors to doing the more detailed work of customizing the stairs to the base boards. Andrew, Brody and Dane are first class installers and we highly recommend them to everyone.

Then onto the carpets and lino installers who were in and out in 1 day. They were very quiet, but professional, hard working and got the job done very nicely.

Sincerely Cindy & Norm Hargreaves

Exclusive Floors installed an engineered hardwood floor in the living/dining area of our town home and porcelain tiles in the kitchen/nook, powder room and passage areas. One year later we are still as pleased with the results of these renovations as we were on their completion in 2015! Roman did an especially super job with the tiles – everyone who visits remarks on it. We have to thank Mike Macdonald of Exclusive Floors who arranged and coordinated the work and helped us with advice and information every step of the way. We would definitely recommend Exclusive Floors to anyone in need of a new floor.

Rupinder | Surrey BC

November 23 16

I am very pleased to have used Exclusive Floors for our house renovation. The staff at their showroom were friendly, polite and eager to provide me with an experienced person to lay the Armstrong tiles which we purchased from their showroom. I highly recommend this company to anyone that expects a quality product and the right people to get the job done. I would definitely use them again.

Byron King

November 20 16

We were very pleased with the product and service from Exclusive Floors. Mike McDonald was very helpful and was very knowledgeable about their products and very patient with our plan changes. Great job.

Kathy Rostron

November 8 16

I would not hesitate to recommend Exclusive Floors - Bhupinder was great to work with and the installers were very diligent in their work. I am very satisfied!

Sandra Finch

November 2 16

We've now had Exclusive floors complete two jobs at our home and would highly recommend them to anyone. We had our carpets replaced about a year and half ago and can still say we are very happy with the level of service, quality of materials, and workmanship received. We visited many stores on our search and decided to go with Exclusive based on offerings and our experience in store.
We headed back several month ago when we wanted to redo some tile floors, and again, were not disappointed. At one point we mentioned that we had noticed some very minor issues with the carpets to Trevor (who we worked with both times) and he went above and beyond making sure we were fully satisfied customers.
Trevor was very attentive and worked with us to create suitable options for our needs and budget, seek him out if you want an honest, high level of service!
Honestly, there can be cheaper alternatives out there, and we have gone down that road before ourselves prior to our experience with Exclusive floors but the savings in stress, worry and time have made us loyal customers. Also, they have some great sale items every so often that make you wish you had more floor space. 😄

Michael I

October 30 16

Exclusive Floors rep Bhupinder Sing was great through the whole process. Gave us a great price on all materials and worked hard to make sure that we were looked after, and treated the way valued customers would hope to be. Great experience.

Alex Whittaker

October 30 16

We had a great experience at Exclusive Floors and they did the works for us; all the hardwood, the back splashes, the ceramic tile floors, the in floor heating systems, the fireplace surrounds and even the vinyl plank flooring in the suite. Trevor was there with us through the whole process, with his direction and professionalism we survived the process of a renovation from the foundation up with our sanity still in tact. We have no hesitation in recommending Exclusive Floors, in fact, we already have.

Carole Orth

September 30 16

We had a great experience at Exclusive Floors and they did the works for us; all the hardwood, the back splashes, the ceramic tile floors, the in floor heating systems, the fireplace surrounds and even the vinyl plank flooring in the suite. Trevor was there with us through the whole process, with his direction and professionalism we survived the process of a renovation from the foundation up with our sanity still in tact. We have no hesitation in recommending Exclusive Floors, in fact, we already have.

Rhonda Mcjannet

October 30 16

I have been dealing with exclusive floors since 2010 and will continue to do so because of the great services provided by Trevor and Mark over the years . They are honest and very very professional. Looking forward to future business with Exclusive and thanks for the great experiences. Watergate Homes

Jim Johal

Monday, July 13, 2015

Dear Sir,

The purpose of this note is to let you know how pleased we were and are, with the way Exclusive Floors handled our flooring project in June. We have recently moved into a townhome in South surrey after living 34 years in our home in Delta. As a matter of fact, Exclusive carpeted our home in North Delta about 30 years ago.

When we purchased our 16 year old townhome this past Spring, we knew that it needed a lot of work with removing old tile and worn hardwood and then replacing them with new flooring. When we first went to look at your flooring samples, we met Mike MacDonald. What a super fellow he is. ----very pleasant and extremely knowledgeable. We were very pleased with what he showed us in your laminate selection as well as how professional Mike was. We did look at one of your competitor’s but quickly decided that it was Exclusive that was going to do our floor.

To make sure that we had the laminate ready to go when we needed it, Mike ordered it well in advance. Mike recommended that our installation crew be Tim Dyck and Ian. Oh my goodness, we couldn’t have met a nicer pair of young men. Tim too, was so knowledgeable in what he was doing. It turned out that Tim and Ian removed all of the tile and hardwood, did a cement pour-over to level our floor, laid the laminate and installed new baseboards and door casings as well. They both were so very pleasant and they worked very hard as a few unexpected tasks like the levelling of the floors turned up when they took out the floor and tile. As well, another crew of yours came in and laid linoleum in our three bathrooms.

The end result is wonderful and we are thrilled!

Please congratulate Mike, Tim and Ian on doing such a super job for us. We were in very good hands and we are ever so happy.

Thank you.

Bob & Carol | Surrey BC

May 14 2015

Good morning Reid,

Please give Doug Armstrong a pat on the back for this job. Homeowner left me a message last night saying he is an excellent craftsman and was very professional. He is extremely happy with his install.

Thank you and have a great day,

Kalen Plamondon

March 31 2015

Hi Rachael,

Just a quick note to tell you how Marina (HO) and myself were impressed with Steve. Polite, proficient, professional. Good hire!

Best regards,

Rick

March 30 2015

Hi Trevor,

Last week our carpet was installed as promised. It looks great again! Everything went very well.

I just wanted to thank you for your effort and persistence behind the scenes on our behalf. It gives us confidence in the advertised warranty, as well as Exclusive Floors. Most of all it's people like you that bring integrity to the whole process.

All the best.

Dennis and Nancy

February 26 2015

Hi Mike,

Meant to call you earlier, but think we got involved w/putting things back in place! Lol The quality of the carpet & underlay & the colour, are all perfect! Love the new updated look.

Your Installers were fantastic. Hard working & are pros at what they do.

They are a great team. Would highly recommend them!

From start to finish, thank you to you & everyone involved.

Best Regards,

Martha & Ken

January 22 2015

Hi everyone,

Please pass on my thanks and appreciation to everyone involved in this project.

Although it may have been a small job the potential for difficulties was high.

The level of professionalism and commitment was excellent and once again showcased the talents of your staff and the leadership behind them.

Exclusive Floors and Mainland Plumbing are among the best sub-trades I have had the pleasure of working with and I wish both companies a very prosperous 2015.

Cheers,

James

January 21 2015

Hello Exclusive Floors,

I had Francisco and Josh do a carpet re-stretching at my place (In Richmond) this morning and wanted to say that they were absolutely awesome. Friendly, professional, excellent work and attention to detail, and took the time to answer all my questions and address my concerns.

Thank you so much for the great service!

Sincerely,

Jeffrey

November 27 2014

Perfect. My pleasure.

Just a little note to say the Exclusive Floors did a wonderful job, the details and precision and care was most appreciated.

It is difficult enough to go through a flood and the months of restorations etc., having said that, First On Site turned this negative experience into a more positive situation.

Thank you to all,

SG & M

07 November 2014

"FYI the tile is looking amazing. Better than I could have hoped for. The guys have been working their butts off long hours to get it finished and Ryan is being so careful about the three different grout colours that he's actually going to come back for an hour tomorrow morning to finish it, so that none of the three colours bleeds into the next. I so appreciate the professionalism :-)"

Shannon

14th February,2014

Hi guys, Thanks for the great floors. I really appreciated your after sales service.

Harman Bedi | Surrey BC